To determine whether your computer has been infected by one of the W32.Klez worm variants Right-click Navapw32.exe, and then click PropertiesĬlick the Version tab to display your version of NAV. In the "Named" or "Search for." box, type-or copy and paste-the following file name: Make sure that "Look in" is set to (C:) and that "Include subfolders" is checked To determine your version of Norton AntiVirusĬlick Start, point to Find or Search, and then click Files or Folders Note: The OEM version of NAV 2000 for Windows Me is version number 6.20.04 When using the OEM version of NAV 2000/2001 that came preinstalled on a computer running Windows Me Technical support for OEM versions of NAV is provided by the computer manufacturer, and not by Symantec Please contact the computer manufacturer's technical support for assistance with this problem For additional information on the OEM version of NAV 2000 for Windows Me, see the document Norton AntiVirus 2000 and Microsoft Windows Millennium Edition compatibility.
When using the retail version of NAV 2000 under Windows Me This configuration is not supported as the retail version of NAV 2000 is not designed to operate under Windows Me The computer has been infected by the worm
The computer has been infected by one of the W32.Klez worm variants This has been reported in the following situations: This error can also occur if your computer has been infected by the worm or one of the W32.Klez worm variants. You chose to quarantine or delete the file The next time that you attempt to start the Norton AntiVirus (or Norton SystemWorks) program interface, you see the error message "Nmain caused an error in Nmain.exe" or "Nmain caused an invalid page fault in Nmain.exe." You are using Windows Me and Norton AntiVirus (NAV) You downloaded and installed the Microsoft virtual machine update from When you restart the computer, you see the message "Norton AntiVirus has detected the virus Xmldso.cab in c:\windows\java\classes\xmldso.cab." Much of the information contained herein may have changed since posting. This question was answered on September 16, 2003.
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